Protecting Customers

Protecting Customers

As more and more instances of lost customer data have been reported in the media over the past few years consumers are feeling reluctant about volunteering their personal information, with over 50% of British consumers reporting that they fear falling victim to identity fraud according to the latest report from Unisys

The key to a successful business is to provide exceptional service to customers but in order to do this you must get to know your customer. So how can organisations regain trust from their customers?

The Data Protection Act governs how organisations can collect, store and use the personal details of their customers. It is a good idea to ensure your business is compliant with the legislation and understand how it impacts on your customers’ personal data security.

Here is a check list to help you develop a personal data policy to keep your customers safe from identity theft.

Collect only what you need

What is the minimum amount of data required to operate my business? The more personal data you have the more serious a security breach would be.

Comply with the law

Read up on the legislation and check your business complies. If you are unsure if you need to register your business seek expert advice and for more information visit http://www.ico.gov.uk/

Secure your systems

Think carefully about the information your business will need to collect from customers and how you plan to store this electronically. Are your systems protected with adequate firewalls and antivirus software?

Back-up personal data

The personal information you collect about your customers is the life support for your business make sure it is backed up and kept safe

Data disposal

Printed data should be shredded and obsolete computers and other devices should be thoroughly checked that all data has been erased before being disposed, also include this in your data protection policy.