The phone rings, you answer you are asked to quote your name and offer confirmation of your address before the caller says I’m calling from a reputable company such as Microsoft. The so called engineer informs you that there has been a report made by your internet service provider about a serious problem with your computer.
The caller proceeds to explain the doomsday problem that will render your PC unusable if not fixed immediately and asks you switch on your computer so they can guide you step by step to find a suitable fix. The caller asks you download and install the various ‘fixes’ then asks for payment by credit card.
The fact of the matter is there was never actually a problem with the computer to begin with. A reputable company such as Microsoft or your internet provider would never cold call their customers offering to fix faults.
This con is all too common these days, virtually every computer will have minor issues that if exploited by the wrong people can trick the unsuspecting and often non computer literate person into thinking it's a major problem, If someone knocked on your door and asked for your credit card details, mother's maiden name and last three digits on the back of your card, you would slam the door and call the police, so why do it on the phone with your computer?
Organisations like ESET receive over 1000,000 malware samples each day. How can you stay ahead of the game and protect yourself, your family and your business?
ESET is committed to providing up-to-date information and advice from our experts to help you keep ahead of cyber threats making your digital neighbourhood a safer place.