UK-Based Customer Support


ISL Light

Remote Support

Remote support using ISL Light. Download the ISL Light Client if requested by the support team.

Knowledge Base

Knowledge Base

Our online Knowledge Base includes easy-to-follow User Guides, and controllable video tutorials.

Activation Page for CD customers

If you purchased a CD from an ESET reseller, our Activation page offers a hassle-free way to start using your ESET security product immediately. To register, just enter your contact information and serial #, located on the inside front cover of the CD case, or back of the CD sleeve.


Lost your user name and password?

If you need your user name, password, expiration date of your licence, or other licence information, you can have this information emailed directly to you by visiting our Lost Licence page. The only thing we require is the registration email address used on the online purchase form or registration card when you purchased your ESET security product.

Corporate Education And Training

Effective security consists of three things: well-trained people, best-practice processes and best-in-class tools. ESET consultants and partners can assist you in developing and acquiring all three. To schedule a training consultation, contact your ESET representative.


ThreatSense Updates

As many ESET customers know, the power of our product lies in the continuous virus signature and advanced heuristics updates downloaded to your system. By default, our products check for new updates every hour. If you're interested in seeing which threats were addressed with the latest updates, check out our ThreatSense Updates page. Learn more

Support for ESET software purchased and registered in the UK.
Call 01202 548888 (option 3)


Mon - Fri

8:30am - 8:00pm